You may cancel an order within 24 hours after placing it. We do not accept any cancellation on orders after the product has been dispatched from our warehouse. A canceled order will result in a credit to the user’s credit card/account. Refunds will be processed in a form of a credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.
There is no return policy as each piece is customized and made to order. Products that are on sale are not subject to return or refund. However, alterations are possible but will be chargeable.
A product once delivered cannot be returned. However, in the following scenarios it is possible to exchange the product:
Whilst we maintain the strictest quality control at Countrymade, if there is a product defect for which we are responsible then we can take the item back and provide you with a new one within two week’s time.
Note: Color variation cannot be subject to rejection of merchandise.
If you have placed an order with customized size and it doesn’t fit you as per your requirement we can offer to alter it for a perfect fit. You can send us an email at email@example.com in case of a sizing issue. Depending on where you live and the nature of the alteration required, the time taken for your exchanged product to reach you may vary.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To start an exchange, you can either call our number 9654496184 or Email us at firstname.lastname@example.org within 2 days from the date of delivery. Ensure your items are securely wrapped and don’t get damaged in transit. www.countrymade.in cannot be held responsible for any items lost in the post. It is advisable that you send any item for return to us by a registered courier company. Please keep all tracking details of the parcel until we confirm receipt of it. Items sent back to us without first requesting an exchange will not be accepted. All couriers of this nature will be borne by the customer themselves. Countrymade will only bear the expenses of the transaction after the repair of the merchandise. Pieces bought in sale/ special pricing are non-refundable and non-returnable.
Note: To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
COUNTRYMADE has made every effort to display as accurately as possible the colors of our products that appear on the Site. Further, COUNTRYMADE has ensured that the measurements, information, and description for products furnished on the site are best calculated and stated to accuracy and true to its dimensions. However, due to the inherent characteristics of certain materials, actual measurements of individual items might vary slightly. Slight marks and color/print variations should not be considered as a fault, but they are inherent characteristics of the product.You can always contact us for any return question at email@example.com.